Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator(s) that provide real-money gambling services accessible via the Spin Palace Casino pages on spinpalace-win.ca, and your use of this website as an information and access portal. By using spinpalace-win.ca or by registering and playing on any linked official casino site, you agree to be bound by these Terms. If you do not agree, you must not use the site or the related services.

Effective date: 1 January 2026 (last updated 1 January 2026).

For residents of Ontario, Canada, gambling services are provided by Cadtree Limited (AGCO/iGaming Ontario licence no. OPIG1237901) via spincasino.ca. For residents of the rest of Canada, gambling services are provided by Bayton Ltd (Malta Gaming Authority licence no. MGA/B2C/145/2007) via spincasino.com. Both entities are part of the CityViews Group. The legacy domain spinpalace.com may redirect you to the appropriate current site based on your location.

In the event of any inconsistency between these Terms and the official terms and conditions published on spincasino.ca or spincasino.com, the official operator terms shall prevail.

Definitions

For the purposes of these Terms, unless the context requires otherwise:

• "Website" means spinpalace-win.ca, including the Spin Palace Casino pages, content, and related services.
• "Operator" means, as applicable:
  • Cadtree Limited, licensed by the Alcohol and Gaming Commission of Ontario (AGCO) and operating via spincasino.ca for residents of Ontario; and/or
  • Bayton Ltd, licensed by the Malta Gaming Authority (MGA/B2C/145/2007) and operating via spincasino.com for residents of the rest of Canada.
• "User" / "you" / "your" means any natural person accessing the Website or registering for, or using, the gambling services of an Operator.
• "Player" means a User who has successfully registered an account with an Operator and places real-money or bonus wagers.
• "Account" means a personal, single-user gambling account opened with an Operator.
• "Bet" / "Wager" means any amount of real or bonus funds staked on a casino game, slot, live-dealer game, or other gambling product offered by an Operator.
• "Bonus" means any promotional funds, free spins, cashback, or similar incentive credited by an Operator subject to specific conditions.
• "Games" means all casino, slot, live-dealer and other gambling products made available by an Operator.
• "MGA" means the Malta Gaming Authority.
• "AGCO" means the Alcohol and Gaming Commission of Ontario; "iGO" means iGaming Ontario.
• "ADR" means an approved Alternative Dispute Resolution provider, including eCOGRA.

Account Registration

Eligibility and Age Requirements

• Legal age: You may only open an Account and use gambling services if you:
  • are at least 18 years old; and
  • are at least the minimum legal gambling age in your province or territory (for example, 19+ in Ontario and most Canadian provinces).
  You must not use VPNs, proxies or any means to circumvent age or location checks. Ontario residents must use spincasino.ca; other Canadian residents must use spincasino.com.

Account Creation Process

• Single account: You may hold only one Account per Operator. Creating multiple Accounts may lead to closure of all such Accounts and forfeiture of Bonuses and, in cases of fraud, winnings.
• Registration data: When registering on the applicable official site, you must provide accurate, complete, and up-to-date information, including:
  • full legal name;
  • date of birth;
  • residential address in Canada;
  • email address and, where requested, phone number; and
  • any additional information required for regulatory compliance.
• Email verification: You may be required to verify your email address and/or phone number by following a confirmation link or code before you can deposit or play.

KYC and Ongoing Verification

• Know Your Customer (KYC): The Operators are required by law and by their licences (MGA and AGCO/iGO) to verify your identity, age, and residence. You may be asked to provide, among other things:
  • government-issued photo ID (e.g., passport, driver's licence);
  • proof of address (e.g., utility bill, bank statement);
  • proof of payment method ownership (e.g., card statement, e-wallet screenshot).
• Timing: Verification may be required:
  • before first withdrawal;
  • when cumulative deposits or withdrawals reach certain thresholds;
  • if suspicious or irregular activity is detected.
  Failure to complete KYC may result in suspension of your Account and withholding of transactions until verification is complete.

User Obligations

• Accuracy of data: You must keep your Account details accurate and up to date and promptly inform the Operator of any changes (e.g., address, name, payment details).
• Username and password security: You are solely responsible for maintaining the confidentiality of your login credentials and for all activity under your Account. You must:
  • choose a strong password and keep it secret;
  • not share your Account with any third party; and
  • immediately notify the Operator if you suspect unauthorized access.
• Personal use only: Accounts are for personal entertainment only. You must not act on behalf of others, operate as a professional gambling service, or allow others to use your Account.
• Responsible gambling: You agree to use deposit limits, loss limits, time-outs and self-exclusion tools made available by the Operator and, in Ontario, by AGCO/iGO requirements, if you feel your gambling may be problematic.

Betting & Gameplay Rules

Placing Bets

• Availability: Bets may be placed only via the official Operator platforms (spincasino.ca or spincasino.com or redirect from spinpalace.com), once you are logged in and have sufficient real or bonus funds in your Account.
• Minimum and maximum stakes: Each Game has specific minimum and maximum bet limits displayed in the Game interface. By placing a Bet, you confirm that you understand and accept these limits.
• Bet confirmation: A Bet is considered accepted once it is recorded on the Operator's servers and appears in your transaction or Game history. If a Bet is not confirmed due to technical issues, it shall be deemed not placed.

Modification and Cancellation

• No cancellation after start: After you have confirmed a Bet and the Game round has started, you cannot cancel or modify the Bet, except where the Game rules specifically permit it.
• Operator corrections: The Operator may void or adjust Bets in the following circumstances:
  • obvious errors in Game configuration or odds;
  • technical malfunctions affecting the outcome or display of a Game;
  • fraud, collusion or breach of these Terms or the Operator's terms by a Player.
  In such cases, the Operator will either refund the stake or restore the Account balance to the state prior to the erroneous Bet.

Rules of Conduct and Chat

• Fair play: You must not:
  • use bots, scripts, automated systems or any device to gain an unfair advantage;
  • exploit bugs, loopholes or Game errors;
  • collude with other Players or share confidential Game data to manipulate outcomes.
• Live casino and chat behaviour: Where live-dealer Games or chat functions are offered, you must:
  • refrain from insults, harassment, hate speech, threats or obscene content;
  • not promote illegal activities, other gambling sites, or third-party products;
  • respect dealers, other Players and support staff at all times.
  The Operator may mute, restrict or terminate chat access and/or your Account in case of violation.
• Game rules: Each Game is governed by its specific rules and paytables, which form part of these Terms. You must review these before placing Bets.

Bonus Terms

Bonus Activation

• Offer-specific conditions: Bonuses are subject to the specific terms shown in the relevant promotion on spincasino.ca or spincasino.com. These may include:
  • minimum deposit amounts;
  • promo codes or opt-in requirements;
  • maximum bonus amounts and time-limited availability.
• Eligibility: Some offers are available only to new Players, to specific provinces or territories, or to Users invited by direct communication. Ontario Players are subject to AGCO/iGO rules and may be presented with different or more limited promotions.

Wagering Requirements and Timeframes

• Playthrough: Unless otherwise stated, Bonuses and any winnings derived from them must be wagered a specified number of times (e.g., deposit + bonus or bonus only) before they can be withdrawn. The exact wagering requirement is set out in the offer.
• Contribution of Games: Different Games may contribute differently (e.g., 100% for most slots, a lower percentage for some table or live games). In some cases, specific Games may be completely excluded from wagering.
• Expiry: Bonuses and associated wagering requirements must usually be completed within a defined period (for example, 7 - 60 days). After expiry, unused Bonus funds and, where applicable, related winnings may be removed from your Account.

Prohibited Actions and Bonus Abuse

• Irregular play: The Operator may deem the following practices to be abusive, including but not limited to:
  • placing single or multiple Bets that cover a high portion of the available outcomes to reduce risk;
  • placing high-value Bets that significantly exceed your usual bet size to exploit Bonus funds;
  • delaying Game rounds or manipulating bonus features;
  • opening multiple Accounts to claim the same offer more than once.
• Consequences: In case of Bonus abuse or breach of promotional terms, the Operator may:
  • cancel Bonuses and winnings derived from them;
  • close or suspend relevant Accounts; and
  • report suspected fraudulent activity to regulators and competent authorities.
• Combining promotions: Unless explicitly allowed, Bonuses cannot be combined or "stacked". Only one active Bonus may be wagered at a time. Using one promotion to qualify for another without meeting the conditions may result in forfeiture.

Payments & Withdrawals

Deposit Methods and Limits

• Payment methods: Deposits may be made using methods offered by the applicable Operator, which may include:
  • credit and debit cards;
  • e-wallets and online banking solutions; and
  • where expressly offered and permitted by law, certain cryptocurrency or other digital asset payment solutions.
  Available options can differ between spincasino.ca (Ontario) and spincasino.com (rest of Canada).
• Currency: Deposits and withdrawals are generally processed in Canadian dollars (CAD), unless the Operator expressly offers and you select another currency.
• Deposit limits: Minimum and maximum deposit amounts are set per method and are shown in the cashier section of the relevant official site.

Withdrawals, Processing Times and Fees

• Withdrawal procedure: You may request withdrawals via the methods offered in the cashier, subject to:
  • successful completion of KYC checks;
  • compliance with wagering requirements and Bonus conditions; and
  • the Operator's security and anti-fraud controls.
• Processing times: The Operator aims to process withdrawal requests within the timeframes stated on its site (e.g., from a few hours up to several business days), excluding any time taken by payment providers or banks to complete the transaction.
• Fees: The Operator may charge reasonable processing fees for certain deposit or withdrawal methods, which will be disclosed in advance. Third-party providers (e.g., your bank) may also charge fees outside the Operator's control.

Refunds, Chargebacks and Reversals

• Refunds of Bets and Bonuses: Bets are generally final once placed. A Bet may be refunded or voided only in cases such as:
  • Game malfunction or failure;
  • obvious error in Game configuration; or
  • other exceptional circumstances, at the Operator's discretion.
• Chargebacks: If you initiate a chargeback or payment dispute, the Operator may:
  • withhold and/or confiscate any winnings and Bonuses;
  • close or suspend your Account; and
  • report the matter to payment providers, credit reference agencies and regulators.
• Responsible use of funds: You must only deposit funds that legally belong to you and originate from lawful sources. The Operators are obliged to comply with anti-money laundering and counter-terrorist financing laws and may request additional documents or explanations regarding your funding sources.

Limitation of Liability

Operator's Obligations

• Fairness and integrity: The Operators use certified random number generators (RNGs) and approved Game software, as required by the MGA and AGCO/iGO. Games and systems are periodically tested and certified by independent testing laboratories or auditors.
• Accuracy of results: The outcome of Games recorded on the Operator's servers is final and binding. In case of discrepancy between your device display and the Operator's records, the Operator's records shall prevail.

Exclusions of Liability

• Technical failures: Neither the Operators nor spinpalace-win.ca shall be liable for:
  • interruptions, delays or data loss caused by internet or network failures;
  • hardware or software malfunctions on your device;
  • attempted participation in Games after loss of connection.
  In such cases, the Operator may, where reasonably possible, restore your Account balance to the state immediately prior to the interruption.
• Indirect and consequential loss: To the maximum extent permitted by applicable law, neither the Operators nor spinpalace-win.ca shall be liable for any indirect, incidental, special or consequential damages, including loss of profits, data, business or goodwill arising out of your use of the services.

Maximum Liability

• Cap on compensation: Without prejudice to mandatory statutory rights, the maximum aggregate liability of an Operator to you arising out of any Bet, Game, Bonus or transaction shall not exceed the higher of:
  • the amount of the relevant Bet or transaction; or
  • the amount actually standing to your real-money balance with that Operator at the time of the event giving rise to the claim.
• Local consumer protections: The above limitations shall apply only to the extent permitted by the laws of your province or territory of residence and do not affect rights that cannot be excluded under Canadian consumer protection legislation.

Intellectual Property Rights

Ownership of Content and Software

• Website content: All content on spinpalace-win.ca, including the Spin Palace Casino pages (text, graphics, logos, layouts and other materials), is owned by or licensed to the Website operator and/or the Operators and is protected by copyright and other intellectual property laws.
• Games and software: The casino Games, software, trademarks and related intellectual property made available on the official Operator sites are owned by the Operators and/or their licensors (including software providers) and are used under licence.

Permitted and Prohibited Use

• Limited licence: You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and the Operators' platforms for personal, non-commercial entertainment only.
• Restrictions: You must not, without prior written consent from the relevant rights holder:
  • copy, reproduce, distribute, publish, translate or adapt any part of the Website or the Operators' content;
  • reverse engineer, decompile or disassemble any Game or software;
  • remove or alter any copyright, trademark or proprietary notices.

Privacy & Data Protection

• Privacy policies: All collection, use, storage and sharing of your personal data by spinpalace-win.ca and the Operators is carried out in accordance with their respective privacy policies, as published on:
  • spincasino.ca (for Ontario Players); and
  • spincasino.com (for Players in the rest of Canada).
• Compliance: The Operators process personal data in accordance with applicable data-protection and privacy laws and regulatory requirements in Malta, Ontario and Canada, as relevant, and implement appropriate technical and organizational measures to protect your information.
• Your obligations: You must ensure that the information you provide is accurate and current and must not misuse other Users' personal data. For detailed information on your rights and the Operators' data practices, consult the applicable privacy policy on the official site.

Changes to Terms

• Right to amend: spinpalace-win.ca and the Operators may modify these Terms and/or the Operators' own terms from time to time to reflect legal, regulatory, technical or business changes.
• Notification: Material changes will be communicated by one or more of the following:
  • posting an updated version of these Terms on spinpalace-win.ca;
  • displaying a notice or banner when you next access the relevant site or log in to your Account; and/or
  • sending an email to the address registered on your Account, where applicable.
• Acceptance of changes: Continued use of the Website or the Operator's services after changes take effect will constitute your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the services and, where relevant, close your Account in accordance with the termination procedures.

Termination & Suspension

By the User

• Account closure: You may request closure of your Account at any time via the relevant official site or customer support. Subject to completion of required checks and applicable rules, the Operator will pay out any remaining real-money balance, excluding Bonuses and associated winnings that are not yet eligible for withdrawal.
• Self-exclusion: You may request temporary or permanent self-exclusion. In Ontario, self-exclusion is also governed by AGCO/iGO programs. During self-exclusion, you must not attempt to open new Accounts or circumvent exclusion measures.

By the Operator

• Grounds for suspension or termination: The Operator may suspend or close your Account, and/or restrict access to spinpalace-win.ca, in cases including, but not limited to:
  • breach of these Terms or the Operator's own terms;
  • fraud, money laundering, collusion, chargebacks or other unlawful conduct;
  • submission of false or misleading information;
  • abuse of Bonuses or promotions;
  • where required by law, regulator, court order or responsible-gambling obligations.
• Consequences: Upon termination:
  • access to your Account and the Games may be disabled;
  • any pending Bets may be voided or settled at the Operator's discretion, subject to regulatory requirements; and
  • where lawful, the Operator will return any remaining real-money balance to you, after deducting any amounts owed and subject to investigations into fraudulent or unlawful activity.
• Notification: The Operator will endeavour to notify you of the reasons for suspension or termination, unless prohibited by law or regulatory instruction.

Governing Law & Jurisdiction

• Ontario residents: For Users who reside in Ontario and use spincasino.ca:
  • these Terms, together with the Operator's terms, are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein; and
  • any disputes shall be subject to the oversight of AGCO/iGO and, where applicable, the competent courts or tribunals of Ontario.
• Rest of Canada: For Users who reside in Canada outside Ontario and use spincasino.com:
  • these Terms, together with the Operator's terms, are governed by the laws of Malta, without prejudice to any mandatory consumer protection laws of your province or territory of residence; and
  • you agree to submit to the non-exclusive jurisdiction of the courts of Malta, subject always to rights granted by applicable Canadian law.
• Historical licences: Any historical relationship with the Kahnawake jurisdiction is no longer current and does not apply to services offered via spinpalace-win.ca as of 2026; operations are conducted under the MGA and AGCO/iGO licences referenced above.
• Dispute resolution and ADR: Before initiating court proceedings, you should use the Operator's internal complaint procedure and, for MGA-licensed operations, may escalate unresolved disputes to an approved Alternative Dispute Resolution provider such as eCOGRA (see contact details below).

Contact Information

• Website and brand context: spinpalace-win.ca is a review and branding domain for the Canadian market that provides information about, and links to, the Spin Palace Casino / Spin Casino offerings operated by:
  • Bayton Ltd, 9 Empire Stadium Street, Gzira, GZR 1300, Malta (MGA/B2C/145/2007); and
  • Cadtree Limited, licensed in Ontario under AGCO/iGO (licence no. OPIG1237901).
• Official sites (gameplay and support):
  • https://spincasino.ca - official site for Ontario residents (Cadtree Limited).
  • https://spincasino.com - official site for the rest of Canada (Bayton Ltd under MGA licence).
  • https://spinpalace.com - legacy domain that may redirect based on IP/location.
• Customer support: Contact channels (email, live chat, telephone, where available) are provided directly on the official Operator sites above. Any "main email" or "main phone" not listed there is not specified in the data for spinpalace-win.ca and should not be relied upon.
• Regulatory and verification resources:
  • https://igamingontario.ca - iGaming Ontario main site.
  • https://igamingontario.ca/en/operator/operators - iGaming Ontario operator directory (verification of Cadtree Limited).
  • https://mga.org.mt/licensee-hub/licensee-register/ - Malta Gaming Authority licence register (verification of Bayton Ltd, MGA/B2C/145/2007).
• Dispute resolution (ADR - non-Ontario players under MGA licence):
  • https://ecogra.org/forms/adr-dispute-step-1 - eCOGRA ADR dispute submission form for unresolved complaints related to Bayton Ltd's operations.
• Regulator complaints (Ontario): Ontario residents who have exhausted the Operator's internal complaint process may contact AGCO/iGO via the contact channels listed on their official site.
• Content author notice: The legal-technical content on the Spin Palace Casino pages of spinpalace-win.ca, including this Terms page, has been prepared for informational purposes by Emily Thompson as of 2026 and does not replace or override the official terms of Bayton Ltd or Cadtree Limited.